Shipping Service

We provide express shipping across Australia via Australia Post for a flat fee of $13.00 AUD. Each order is promptly packed, gift-wrapped, and accompanied by a personalised prescription from Stephanie. Please note that once an order is placed, it cannot be modified, added to, or canceled, as we aim to dispatch it as quickly as possible.

Delivery Times

Orders placed during standard business hours (Monday to Friday) are processed within 24 hours. For metro areas, you can typically expect next-day delivery. For regional locations, please allow an extra 3-5 business days. In the event of any processing delays, we’ll notify you via email.

Shipping Rate

All orders are shipped via Australia Post express for a flat rate of $13.00 AUD within Australia.

Order Tracking

Once your order is placed, you’ll receive an email confirmation. After dispatch, we’ll send another email with a tracking link, allowing you to monitor your order’s journey to you.

Lost or Damaged Orders

If your order is lost or damaged during transit, please contact us at stephanie@skinnursestephanie.com, and we’ll assist you promptly.

Incorrect or Faulty Items

If you receive an incorrect, damaged, or faulty item, please photograph the item and reach out to us within 7 days of receiving your order.

International Shipping

Currently, The Ritual Skin and Wellness Clinic ships only within Australia.

Our return policy lasts 14 days from the purchase date. If you’ve received the wrong product or are experiencing a reaction, you are eligible for an exchange or refund within this timeframe. Please note, all exchanges and refunds are subject to evaluation on a case by case basis. We do not accept change of mind returns or refunds.

We will guide you through the exchange process, including details on returning the product back to us.

Returns

Refund - If the product returned is unopened, unused and is in a re-saleable condition.

Exchange/store credit - If product returned has been slightly sampled and opened.

To be valid to return or exchange product, you must provide proof of purchase (including receipt, e-receipt, account history or gift receipt). 

Reaction to a product purchased

If you experience an allergic reaction to one of our products, please email us at stephanie@skinnursestephanie.com

We are here to help, we kindly ask you to include the below details in your email. 

- Your full name and order number 

- The full name of the product that caused your adverse reaction 

- Symptoms you experienced 

We may also ask for photos of the product and or/ affected area

Defective or Damaged Product

We offer exchanges for products that are defective or damaged. To initiate an exchange, please email us at stephanie@skinnursestephanie.com with a description of the issue and attach photographic evidence of the defect or damage, if possible.